Refund Policy
2-day guarantee
Full refund within 2 days of your first payment — no questions asked
Cancel anytime
Any subscription can be cancelled at any time — access continues to the end of the period you have paid for
Data kept
Your trades, journal and history are retained for 30 days after cancellation
2-Day Money-Back Guarantee
We offer a full, no-questions-asked money-back guarantee within 2 days of your first payment on any TradeLens paid plan. If you are not satisfied for any reason, contact us at support@tradelens.co.za within 2 days and we will process a full refund within 5-7 business days.
Subscriptions
- Cancel at any time via Settings → Billing → Cancel subscription
- Access continues until the end of the current billing period
- No partial refunds for unused portions of a billing period after the 2-day guarantee has passed
- No cancellation fees
- Your data is retained for 30 days after your subscription ends
Free Trial
The 14-day free trial does not require a credit card and does not automatically convert to a paid plan. No charge is made at the end of the trial period. Your account simply moves to a restricted state until you choose a plan.
Downtime & Service Credits
TradeLens aims for maximum uptime. In the event of extended downtime exceeding 24 hours affecting your account, you may request a pro-rata credit on your monthly subscription by contacting support@tradelens.co.za. Credits are applied to your next billing cycle. Credits are not available during the free trial period.
How to Request a Refund
Email: support@tradelens.co.za
Subject: Refund Request — [your email address]
Include: your registered email address and the reason for your refund request
Response time: within 2 business days
Processing time: 5-7 business days via PayFast back to your original payment method